Q: Can I transfer my license key to a new computer?
Yes, but you need to reset your license key first. You can contact our support team (
[email protected]) and send your order information (order number and license key) to us. Then, the team will help you sort out the question.
Q: What is the difference between the free trial and the registered version?
For playing Blu-ray discs, the free trial has a watermark and only offers 30-day service while the registered version has no watermark or time limitation and offers free technical support and free upgrades.
Q: How long will I receive my keycode after the purchase?
The system will automatically send the registration information to your email within 1 working day after your order is validated. If you do not receive the email, you may try to look at the spam or it can be caused by the internet delay.
Q: What kind of DVD disc is supported by the Blu-ray Player？
4Easysoft Blu-ray Player supports almost playing all kinds of DVDs like Blu-ray discs, Blu-ray folders, Blu-ray ISO files, and DVD disc/folder/ISO files. It can also play SD/HD/UHD video files.
Q: How can I take a screenshot while watching the DVD movie?
There is a video-control panel under the playing interface, and you can see Stop, Back, and Forward buttons. The Snapshot button is next to them with a camera icon, you can click on it to capture the moment in your movie.
Q: How to play the Blu-ray folder/ISO file with this Player?
First, you need to launch the Player on your computer first. Then, click the Open File button on the main interface. You can click on the file you want to player stored in your local folder and click the OK button to confirm your choice and the Play will start playing.
Q: Does the Player support 3D Blu-ray discs?
Yes, it supports the playback of the 3D Blu-ray disc no matter it is homemade or commercial. Besides, you also need a Blu-ray DVD drive to read the DVD disc and connect the drive to your computer, so the player can load the DVD.
Q: Does the video play in the same quality as the original one on the Blu-ray DVD?
4Easysoft Blu-ray Player plays any of your DVD videos or movies without any quality loss. Besides, it also prompts audio and video performance and gives you an enhanced watching experience.
Q: What should I do if the program fails to load a video file?
You can take the following steps. First, make sure that the file format is supported, you can find the supported format list on the Tech Specs page. Next, make sure that the file is not encrypted, such as DRM protected, and the file is not damaged. Then. Try again and drag and drop the file to the file list of the program. If all these attempts fail, contact our support team (
[email protected]) for help.
Q: What video and audio formats does the Blu-ray Player support?
4Easysoft Blu-ray Player supports almost all the popular media file formats on the current market like MP4, MOV, AVI, MKV, etc. Other supported formats include 4K UHD, HD video (including HD ASF, HD AVI Video, HD H.264/MPEG-4 AVC Video, HD MKV Video, HD MOV Video, HD MPG, HD TS, HD WMV, HD MP4, and so on). Additionally, it also supports AAC, AC3, AIFF, AU, FLAC, M4A, MKA, MP3, OGG, WAV, and other audio formats.
Q: How to fix the “file loading failed” error?
You need to ensure that your software is of the latest version. Then, please make sure you have connected a Blu-ray Drive to load the Blu-ray disc and the system reads the Blu-ray Drive and Blu-ray Disc correctly, only if the system recognizes both correctly, can the program load successfully. Check your internet connection if it is necessary. If these do not help, please contact our customer service (
[email protected]) for further check.
Q: How can I change the audio track while playing video in this player?
After adding the video file for playback, you can click the Audio button on the top of the main interface (for Mac, the Audio button is on the menu bar). Then, you can see a list of the audio tracks contained in the video. Select the one you prefer.
Q: How to upgrade my program during my use?
There are different methods to upgrade: To check for updates, simply click “Help>Update.”The second solution is to visit our official website and download the most recent version there.
And you’ll receive newsletters to notify you of certain updates, events, or discounts. Finally, if you have any questions, don’t hesitate to get in touch with us.
Q: Do I need a Blu-ray drive to connect to my computer through USB?
Typically, a Windows computer’s driver is a DVD driver, which is unable to recognize Blu-ray discs. A Blu-ray driver supporting Blu-ray playback is required if you want to play Blu-ray discs on your computer.
Q: How to do if this Blu-ray Player gives me the error code 4001?
This may be due to the registration number is not activated. Please contact customer service ([email protected]) to reset the registration code.
For Windows
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For Mac